Accepted Payment Methods
We accept the following major credit and debit cards for secure online transactions:
Payment Processing
- Orders are charged immediately upon submission. Once your payment is successfully processed, you will receive a confirmation email containing detailed transaction information (including order number, amount charged, and payment method).
- Billing addresses must exactly match the information associated with your payment card. Discrepancies in billing details may lead to payment processing delays or order cancellation, as this is a key security measure to prevent fraudulent activity.
Resolving Payment Issues
If your payment is declined, please take the following steps:
- Verify that your card details (expiration date, CVV code, and billing address) are entered correctly.
- Ensure your account has sufficient funds or available credit to cover the order total.
- Contact your bank or card issuer to resolve any temporary restrictions, holds, or blocks on your card (e.g., international transaction limits, suspected fraud alerts).
Currency Policy
To ensure transparent and predictable pricing, the currency for your final charge is determined exclusively by your shipping destination:
- U.S. shipments: All products are priced and billed in U.S. Dollars (USD).
- Canadian shipments: All products are priced and billed in Canadian Dollars (CAD).
The currency selector located at the top of our website serves purely as a price preview tool to help you estimate costs in your preferred currency. Regardless of the display setting you choose, the final transaction will always be processed in the currency corresponding to your shipping country (as outlined above).
If your payment card is issued in a country or currency other than your shipping destination, your card issuer may apply an exchange rate and/or foreign transaction fee. Please note that these fees are set solely by your bank or card provider and are not imposed by .
Refund Processing
- All approved refunds are credited back to the original payment method used at checkout. This ensures a secure and traceable refund process for both parties.
- Once a refund is initiated (after verifying return eligibility or resolving order issues), it typically takes 5–10 business days to appear on your bank or card statement. Processing times may vary depending on your financial institution—some banks post refunds sooner, while others may require the full 10-day window.
