1. Shipping Destinations
We currently provide delivery services to addresses across the United States and Canada.
For shipments bound for Canada, please be advised that international import regulations may be applicable.
2. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Important processing guidelines:
- No order processing, shipping, or delivery occurs on weekends or public holidays—including holidays observed in both the United States and Canada.
- For Canadian orders: An additional 1–2 business days may be required to validate shipping information, prepare mandatory customs documentation (e.g., commercial invoices), and ensure full compliance with Canadian import regulations. This step is essential to facilitate smooth cross-border delivery.
3. Estimated Delivery Window
- United States: Delivery is anticipated to take 5–10 business days from the date of shipment.
- Canada: Delivery timelines vary based on the specific destination within Canada, with an estimated 10–25 business days following dispatch. This timeframe includes standard cross-border customs procedures; however, occasional delays may arise due to customs inspections, duty assessment, or logistical constraints.
We recommend tracking your order via the provided tracking link to receive real-time updates on customs status and delivery progress. For further assistance with delayed shipments, please contact our customer support team.
4. Shipping Partners
- United States: Domestic orders are primarily shipped via USPS (United States Postal Service), a trusted carrier with comprehensive nationwide coverage.
- Canada: We collaborate with USPS International to ensure reliable cross-border delivery. The specific carrier may be adjusted based on factors such as delivery location, package weight, and selected shipping speed to optimize efficiency.
Once your order ships, a unique tracking number will be sent to your registered email address. For U.S.-originated orders destined for Canada, tracking updates may only be available until the package reaches Canadian customs. Beyond that point, additional tracking details can typically be accessed through Canada’s local postal service or the carrier’s international tracking platform.
5. Order Tracking
After your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number and a direct link to monitor your package’s status.
- U.S. Orders: Tracking information updates in real time, covering the entire delivery journey from our warehouse to your doorstep.
- Canadian Orders: Please allow up to 48 hours for initial tracking updates to be reflected. Once the package departs the United States, tracking updates may become less frequent. We advise using the official website of Canada’s local postal service to check for the most up-to-date delivery status.
6. Lost or Delayed Packages
If your package experiences significant delays or is marked as “delivered” but not received, please follow the steps below:
For U.S. Orders:
- Check with family members, neighbors, or building management (e.g., front desk staff, mailroom attendants) to see if the package was left at an alternative location.
- Contact USPS directly using your tracking number to request detailed delivery information or report the package as missing.
- If the package remains unaccounted for, contact us within 7 days of the marked delivery date.
For Canadian Orders:
- First, allow an additional 5–7 business days beyond the estimated delivery date. Customs clearance processes or international transit can occasionally result in unforeseen delays.
- Use your tracking number to check with local postal services or Canadian customs authorities—packages may be held if duties, taxes, or additional documentation are required.
- Verify with household members, neighbors, or local delivery facilities (e.g., post offices) regarding any missed deliveries.
- If the package is still missing after these steps, reach out to us within 14 days of the marked delivery date (to accommodate extended international transit times and customs processing).
How to Request Assistance:
Contact our support team at [email protected], including your order number and tracking number in your inquiry. We will work closely with you and the shipping carrier to investigate the issue, initiate a package trace (if applicable), and provide regular updates on the resolution progress. 7. Duties and Taxes (Canadian Orders)
Orders shipped to Canada may be subject to import duties, taxes, and fees imposed by the Canadian government. These charges are the sole responsibility of the recipient and are not included in the initial order total or shipping costs.
Customs authorities will notify you of any applicable fees, which must be paid before the package can be released for delivery. We recommend checking with Canadian customs or relevant government agencies for specific duty rates and tax regulations prior to placing your order.
